Contact
Email [email protected] for help. Include your app version and, if the issue is about your server account, the account ID shown in Settings, Account.
Export Your Logs
Use the export option in the app before deleting local data or deleting the server account if you want to keep a readable copy of your logs.
Local Reset
Local reset removes logs and audio from the current device. It is different from server account deletion and normally keeps the server account and action balance.
Delete Server Account
Open Settings, Account, Delete server account. The app explains the consequences and asks for confirmation before deletion.
This deletes the server account, action balance, sessions, device links, processing metadata, temporary processing content, server-side diagnostics, transfer state and server blobs tied to the account. Local data on other devices is not erased remotely.
Device Transfer
Use device transfer when you want to move your account and local data to a new installation. Keep the old device open until the new installation finishes.
App Store Purchases
IBS Log uses consumable App Store purchases for action packs. Account deletion does not refund purchases; refund requests are handled by Apple.